Common Questions

FAQ

Sizing

Our collection ranges from size 6 to 12. Each garment listing includes specific measurements and sizing notes. If you're unsure, we recommend booking a try-on appointment so you can find your perfect fit in person.

Bond & Payment

A bond is required with every hire to cover any potential damages. The bond amount varies per garment and is listed on each product page. It is fully refundable upon return of the garment in its original condition.
Your bond is refunded once we've inspected the garment upon return and confirmed it's in the same condition as when it was sent. This typically takes 2–3 business days after we receive it back.
All bookings are final and non-refundable. We have a strict no refund policy on all hire fees. Please ensure you have checked availability, sizing, and your event date before completing your booking. We recommend booking a try-on appointment if you're unsure.

Returns & Hire Period

Our standard hire period is 4 days (including the day of your event). Extended hire periods may be available upon request — just reach out to us via Instagram DM.
Minor wear such as small marks or loose threads is expected and covered. However, significant damage (tears, stains, missing embellishments) may result in a partial or full bond deduction. Please refer to our Terms & Conditions for full details.

Shipping & Pickup

Yes! We offer express postage Australia-wide for a flat rate of $28, which covers both sending and return shipping. Your garment will be shipped to arrive before your event date with tracking provided. Please note we do not ship internationally at this time.
Absolutely! Free local pickup is available from Wantirna South or Doncaster East, Melbourne. You can also book a try-on appointment at these locations.
We provide a prepaid return shipping slip with every order. Simply return the garment unwashed, with the original packaging and hanger, and drop it off at your nearest post office within 1 business day after your event.
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